Ascension Surgery Scheduling Manager Ideas

To redefine surgical excellence by delivering process reliability, top-decile efficiency of surgical care, and a premier experience for both physicians and patients.  Our bold goal is to drive elective case growth through an integrated set of support solutions that continuously improve efficiency, access, experience and incentive alignment.

Question for office scheduler: "Pre-auth in Progress?" is not helpful

The above is not a useful question. "Pre-auth Required? yes, or no" would be better. You could add a sub-question that asks if it is in Progress. Currently - if an auth is NOT NEEDED - my offices pick the option of "N/A".......which makes me think, they are not checking to see if an auth is needed. Notification / checking to see if an auth is required, is ALWAYS necessary. The N/A option is just confusing.......in my opinion.

  • Marianne Combs
  • Jul 18 2024
  • Future Consideration
  • Attach files
  • Crystal Clumfoot commented
    July 18, 2024 20:26

    I agree it should be yes or no and having a place to put a secondary insurance plan auth would be useful as some of our surgeries may require auth from both plans a patient might be on.

    Attachments Open full size
  • Shelby Langston commented
    July 18, 2024 20:25

    I see how this could be confusing. I only use N/A option when its a selfpay patient but still "no" could be checked for "pre auth required?" section when selfpay as well.

    Attachments Open full size

Related ideas