To redefine surgical excellence by delivering process reliability, top-decile efficiency of surgical care, and a premier experience for both physicians and patients. Our bold goal is to drive elective case growth through an integrated set of support solutions that continuously improve efficiency, access, experience and incentive alignment.
When a case has been cancelled patients still receive automated phone calls and/or texts about their "upcoming surgery". This can be upsetting to the patient and is frustrating to us all. I've asked about these calls and no one seems to know who can fix this.