Ascension Surgery Scheduling Manager Ideas

To redefine surgical excellence by delivering process reliability, top-decile efficiency of surgical care, and a premier experience for both physicians and patients.  Our bold goal is to drive elective case growth through an integrated set of support solutions that continuously improve efficiency, access, experience and incentive alignment.

Case Messaging

  1. Does this align with Product Strategy? (Needs Review)

    1. Yes

  2. What problem are we solving for? (Needs Review)

    1. streamlining communication between office and Or schedulers

  3. What customer are we focused on? (Needs Review)

    1. Schedulers

  4. How does this bring value to the user? (Needs Review)

    1. Reduces communication time between office and Or schedulers and reduces errors

Messaging:

Case Details Message Alert, Message Summary and Message Details (1,2,3)

Case Details Message Field (4)

Message History in Activity Log (5)

Message Task Count

Message Count in Other filter

Task Messages L...
Case Messaging.jpg
Task Messages C...
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  • Travis Hobbs
  • Jul 7 2020
  • Future Consideration
  • Attach files
  • Thomas French commented
    July 21, 2020 14:13

    Potential Use as part of the feedback system with an @feedback user

    Potential use as part of support with an @support user

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